Legal

Terms of Service

Please read these terms carefully before using Flowxar. By accessing or using our Service, you agree to be bound by these terms.

Last updated: May 12, 2026

Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer", "you", or "your") and Flowxar ("we", "us", or "our") governing your access to and use of the website located at flowxar.com and all associated services (collectively, the "Service").

By creating an account or using the Service, you confirm that you are at least 18 years old, that you have the authority to bind your organization (if applicable), and that you agree to these Terms and our Privacy Policy.

If you do not agree to these Terms, you must not use the Service.

Description of Services

Flowxar provides a software-as-a-service (SaaS) platform that enables product teams to create, deploy, and analyze interactive onboarding flows, product tours, and in-app guides for their users. The Service includes:

  • A web-based dashboard for building and managing onboarding flows.
  • A JavaScript SDK ("onboarding.js") for delivering flows on customer websites.
  • Analytics and reporting on flow performance and user engagement.
  • AI-powered content generation ("Magic Write") for flow copy.

We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice.

Accounts & Registration

To use the Service, you must create an account. You agree to:

  • Provide accurate, current, and complete information during registration.
  • Maintain the security of your account credentials.
  • Notify us immediately of any unauthorized access to your account.
  • Accept responsibility for all activity that occurs under your account.

We reserve the right to suspend or terminate accounts that violate these Terms, provide false information, or engage in abusive behavior toward our team or other users.

Plans & Billing

Subscription Plans

Flowxar offers Free, Pro, Business, and Enterprise plans. Features and limits vary by plan as described on our Pricing page. We reserve the right to change plan features and pricing with 30 days' notice.

Payment

Paid subscriptions are billed in advance on a monthly or annual basis. Payments are processed by Stripe. By subscribing, you authorize us to charge your payment method for the applicable subscription fee.

Auto-Renewal

Subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date. You can cancel at any time from your billing settings.

Refunds

We offer a 14-day refund policy for new subscriptions. Please see our Refund Policy for full details.

Failed Payments

If a payment fails, we will retry the charge and notify you. After repeated failures, your account may be downgraded to the Free plan. Access to paid features will be suspended until payment is resolved.

Acceptable Use

You agree not to use the Service to:

  • Violate any applicable laws or regulations.
  • Infringe the intellectual property rights of others.
  • Distribute malware, spam, or malicious code.
  • Collect personal data from end users without proper disclosure and consent.
  • Reverse engineer, decompile, or disassemble any part of the Service.
  • Attempt to gain unauthorized access to our systems or other accounts.
  • Use the Service to create onboarding flows that deceive or defraud end users.
  • Resell or sublicense the Service without our express written permission.

Violation of these restrictions may result in immediate account termination without refund.

Fair Use

Flowxar offers flat-rate plans intended for normal commercial use. While we do not charge per monthly active user (MAU), plans are not designed for disproportionate infrastructure usage. Flowxar reserves the right to throttle, suspend, or reprice accounts whose usage generates infrastructure load materially exceeding that of comparable customers on the same plan. In such cases, we will contact you in advance to discuss an appropriate arrangement before taking any action.

Intellectual Property

Our IP

The Service, including all software, design, trademarks, and content created by us, is owned by Flowxar and protected by applicable intellectual property laws. These Terms do not grant you any ownership rights in the Service.

Your Content

You retain all ownership of the content you create using the Service (flow text, images, configurations). You grant us a limited, non-exclusive license to host and process your content solely to provide the Service.

Feedback

If you provide feedback or suggestions, we may use them without obligation to you.

Customer Data

We process data about your end users ("End-User Data") on your behalf as a data processor. You are the data controller and are responsible for ensuring you have the necessary rights and consents to share End-User Data with us.

We collect only anonymized, aggregated behavioral data from end users (e.g., flow completion rates). We do not collect personally identifiable information about your end users. See our Privacy Policy for details.

Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, error-free, or free from viruses. We do not warrant that any results obtained from use of the Service will be accurate or reliable.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FLOWXAR SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICE.

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNTS PAID BY YOU TO US IN THE 12 MONTHS PRECEDING THE CLAIM.

Indemnification

You agree to indemnify and hold harmless Flowxar and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from:

  • Your use of the Service in violation of these Terms.
  • Your violation of any third-party rights, including intellectual property rights.
  • Your onboarding flows causing harm to end users.

Termination

Either party may terminate these Terms at any time. You may cancel your subscription from your billing settings. We may terminate or suspend your account immediately, without prior notice, if you breach these Terms.

Upon termination, your right to use the Service ceases immediately. Your data will be retained for 30 days and then deleted, unless we are required by law to retain it longer.

Governing Law

These Terms are governed by and construed in accordance with the laws of the European Union and applicable member state law. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the competent courts in the relevant jurisdiction.

Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by email and by posting the updated Terms on this page with a new "Last updated" date. Your continued use of the Service after the effective date of changes constitutes your acceptance of the updated Terms.

Contact

For questions about these Terms, please contact us: